Return Policy

If you are not completely satisfied with your purchase, please notify us by email at contact@crimson-cashmere.com within 15 days of receiving your order. Kindly include your order confirmation number and the items you wish to return.

Items must be returned in their original condition and packaging. Once we receive your return, a full refund will be issued to the original payment method within 15 days.

Return Address:
CRIMSON
8 rue Marbeuf
75008 Paris – France

We strongly recommend using a registered postal service, as we are not responsible for any lost or unreturned items.

Returns Within the European Union

For orders delivered within the EU, the Crimson Team will provide a prepaid return label via email.

Returns from Outside the European Union

For international orders (outside the EU), return shipping costs are the responsibility of the customer. Please indicate on the customs declaration that the shipment is a “return for non-conformity.”

You may request either a full or partial refund or an exchange.

If you would like an exchange, please specify the replacement item in your return email. We will ship your replacement at no additional cost.